# Video Tutorials

Use the following videos to train store employees to perform basic functions in POS, Store Manager, Loyalty Manager, and Central Manager.

<details>

<summary><strong>POS</strong></summary>

Use the following videos to train store employees to enter a basic transaction, look up items and customers, assign sales representatives to items or transactions, print receipts, and process returns and exchanges.

{% embed url="<https://www.youtube.com/watch?v=XjWjWIp1H1o>" %}

**Published:** 09-02-2022 **Publisher:** (c) Retail Management Hero **Version:** 3.11.2

{% embed url="<https://www.youtube.com/watch?v=bv1fJoSx4mY>" %}

**Published:** 09-02-2022 **Publisher:** (c) Retail Management Hero **Version:** 3.11.2

{% embed url="<https://www.youtube.com/watch?v=7PZtaIaAS8Y>" %}

**Published:** 11-09-2023 **Publisher:** (c) Retail Management Hero **Version:** 3.50.11

{% embed url="<https://www.youtube.com/watch?v=-cZ4IsJLGww>" %}

**Published:** 11-17-2023 **Publisher:** (c) Retail Management Hero **Version:** 3.50.11

{% embed url="<https://www.youtube.com/watch?v=2MXEfTNSqlM>" %}

**Published:** 09-16-2025 **Publisher:** (c) Retail Management Hero **Version:** 3.51.11

{% embed url="<https://www.youtube.com/watch?v=DaNsn6T5TB0>" %}

**Published:** 11-10-2023 **Publisher:** (c) Retail Management Hero **Version:** 3.50.11

{% embed url="<https://www.youtube.com/watch?v=zyAdhotmOgs>" %}

**Published:** 12-11-2023 **Publisher:** (c) Retail Management Hero **Version:** 3.50.11

{% embed url="<https://www.youtube.com/watch?v=y2W7YDbvlgs>" %}

**Published:** 12-15-2023 **Publisher:** (c) Retail Management Hero **Version:** 3.50.11

{% embed url="<https://www.youtube.com/watch?v=cD5PgV18Mq0>" %}

**Published:** 12-19-2023 **Publisher:** (c) Retail Management Hero **Version:** 3.50.11

</details>

<details>

<summary><strong>STORE MANAGER</strong></summary>

Use the following videos to train store employees to set up customer policies, use the Import Utility to add or update items in the store database, perform a physical inventory count, and generate active reports.

{% embed url="<https://www.youtube.com/watch?v=7H080QWn2Gg>" %}

**Published:** 11-04-2022 **Publisher:** (c) Retail Management Hero **Version:** 3.11.7

{% embed url="<https://www.youtube.com/watch?v=3Gx2umrg2bc>" %}

**Published:** 07-10-2024 **Publisher:** (c) Retail Management Hero **Version:** 3.51.1

{% embed url="<https://www.youtube.com/watch?v=JMvI1kkdVxE>" %}

**Published:** 09-19-2025 **Publisher:** (c) Retail Management Hero **Version:** 3.51.11

{% embed url="<https://www.youtube.com/watch?v=G0DAWI4tDIQ>" %}

**Published:** 06-21-2024 **Publisher:** (c) Retail Management Hero **Version:** 3.51.1

</details>

<details>

<summary><strong>LOYALTY MANAGER</strong></summary>

Use the following videos to demonstrate how to set up a basic points-based store loyalty program.

{% embed url="<https://www.youtube.com/watch?v=A8qea_KxQHw>" %}

**Published:** 03-10-2023 **Publisher:** (c) Retail Management Hero **Version:** 3.11.10

</details>

<details>

<summary><strong>CENTRAL MANAGER</strong></summary>

Use the following videos to train store employees to look up customers in other stores, use the Import Utility to add or update items in the store database, and generate active reports.

{% embed url="<https://www.youtube.com/watch?v=2MXEfTNSqlM>" %}

**Published:** 09-16-2025 **Publisher:** (c) Retail Management Hero **Version:** 3.51.11

{% embed url="<https://www.youtube.com/watch?v=3Gx2umrg2bc>" %}

**Published:** 07-10-2024 **Publisher:** (c) Retail Management Hero **Version:** 3.51.1

{% embed url="<https://www.youtube.com/watch?v=G0DAWI4tDIQ>" %}

**Published:** 06-21-2024 **Publisher:** (c) Retail Management Hero **Version:** 3.51.1

</details>


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