> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/store-manager/manage-customers/deactivating-customer-accounts.md).

# Deactivate customer records

When a customer ceases to make purchases at your store, the best practice is to deactivate their customer account instead of deleting it. This helps to maintain important connections between data in the store database.

{% hint style="info" %}
If the customer's account was deactivated and they want to start making purchases again, you do not have to create a new customer account for them. You can reactivate their customer account by clearing the Inactive setting on their account..
{% endhint %}

1. Click **Customer**.
2. Click **Customers**.
3. Double-click the customer record to open it.
4. On the **Extended Properties** tab, select the check box next to **Inactive**.
5. Click **Save And Close**.


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