Ship items to customers

This topic describes how to configure shipping to automatically select the item tax based on the shipping destination, and how to select a customer's shipping address in POS.

If you ship items to customers, you can configure RMH to change the item tax in POS to the item tax that applies at the shipping destination (known as the local item tax), instead of using the default item tax that is used for in-store purchases.

Configure RMH to use the local item tax

1. In Store Manager, click File | Configuration.

2. Click the Sales Tax tab.

3. Enable the option If shipping to the customer, select the value (e.g., Ship to state\city\country\ZIP) to use to determine the local tax at the destination (on a per customer basis).

4. Select the value from the customer's shipping address that will be used to determine the local item tax, e.g., city.

1. Click Save And Close.

Add at least one shipping address for the customer

The customer's shipping address - not their billing address - is used to determine the local item tax. For this reason, you must add at least one shipping address for the customer. Refer to Add a shipping address for more information.

Select the customer's shipping address in POS

When you enter the transaction in POS, you must select the customer's shipping address to change the default item tax to the local item tax. Refer to Select a shipping (or delivery) address for more information.

If the POS user forgets to select the customer's shipping address before they tender the sale, POS defaults to using the default item tax assigned to the items included in the transaction. The default item tax is usually the item tax that applies to purchases made in-store in the jurisdiction where the store operates.