> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/store-manager/manage-customers/customers-shipping.md).
# Ship items to customers
If you ship items to customers, you can configure RMH to change the item tax in POS to the item tax that applies at the shipping destination (known as the **local item tax**), instead of using the default item tax that is used for in-store purchases.
## Configure RMH to use the local item tax
1. In **Store Manager**, click **File** | **Configuration**.
2. Click the **Sales Tax** tab.
3. Enable the option **If shipping to the customer, select the value (e.g., Ship to state\city\country\ZIP) to use to determine the local tax at the destination (on a per customer basis)**.
4. Select the value from the customer's shipping address that will be used to determine the local item tax, e.g., city.
5. Click **Save And Close**.
## Add at least one shipping address for the customer
The customer's shipping address - not their billing address - is used to determine the local item tax. For this reason, you must add at least one shipping address for the customer. Refer to [**Add a shipping address**](/readme-1/work-with-customers/shipping-adding-address.md) for more information.
## Select the customer's shipping address in POS
When you enter the transaction in POS, you must select the customer's shipping address to change the default item tax to the local item tax. Refer to [**Select a shipping (or delivery) address**](/readme-1/work-with-customers/shipping-selecting-address.md) for more information.
{% hint style="warning" %}
If the POS user forgets to select the customer's shipping address before they tender the sale, POS defaults to using the default item tax assigned to the items included in the transaction. The default item tax is usually the item tax that applies to purchases made in-store in the jurisdiction where the store operates.
{% endhint %}
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