> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/store-manager/configure-pos-and-store-manager/merchandising/setting-up-item-messages.md).

# Item messages

Use item messages to display messages to cashiers whenever they add specific items to transactions. Examples might include a message to check a customer's identification for age or a message to remind a customer that the item is final sale and cannot be returned or exchanged.

1. Click **Merchandising**.
2. Click **Item Messages**.
3. Do one of the following:

* To add a new message, click **New**.
* To edit an existing message, select it and click **Edit**.
* To copy an existing message, select it and click **Copy**.

4. For **Title**, enter the title of the message, e.g., Verify age limit.
5. (Optional) For **Age limit (Years)**, enter the minimum age (in years) that customer must be to buy the item, e.g., 21. Leave as 0 if the age limit does not apply.
6. For **Message**, do one of the following:

* If you entered an age in the **Age limit (Years)** field, type `[DATE]` in the **Message** field. POS will automatically subtract the number of years that you entered in the Age limit (Years) field from the current date so the cashier can easily verify the age limit.
* Enter other messages in this field, e.g.,"No returns or exchanges on this item", "Returns and exchanges within 15 days only", or "This item is not equipped with batteries".

7. Click **Save And Close**.


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