> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/readme-1/work-with-quotes/cancel-quotes.md).

# Cancel quotes

This topic describes how cashiers, salespeople, and floor managers can cancel quotes.

If you look up the customer, when you recall the quote, POS only displays quotes belonging to the selected customer. If you do not look up the customer, when you recall the quote, POS displays all open quotes and you will have to search for the customer's quote.

1. (Optional) Look up the customer. Refer to [**Look up customers**](/readme-1/work-with-customers/customers-looking-up.md) for more information.
2. Tap **Orders** | **Recalls** | **Recall a Quote**.
3. To select the customer's quote, do one of the following:

* Tap the quote and tap **Add**.
* Tap the quote twice.

4. Tap **Orders** | **Cancel Order**.
5. (Optional) On the **Deposit to Keep** screen:
   1. Enter the amount of the customer's deposit that the store is keeping (not refunding to the customer). If the store is returning the full deposit to the customer, enter zero (0).
   2. Tap **OK**.
6. Enter the refund amount next to the appropriate tender type.
7. Tap **OK**.
8. (Optional) Print or email the customer's receipt.


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