Cancel layaway orders

This topic describes how cashiers, salespeople, and floor managers can cancel layaway orders and refund deposits (partial or entire), if applicable.

If you look up the customer, when you recall the layaway order, POS only displays layaway orders belonging to the selected customer. If you do not look up the customer, when you recall the layaway order, POS displays all open layaway orders and you will have to search for the customer's layaway order.

1. (Optional) Look up the customer. Refer to Look up customers for more information.

2. Tap Orders | Recalls | Recall a Layaway.

3. To select the customer's layaway order, do one of the following:

• Tap the layaway order once and tap Add.

• Tap the layaway order twice.

1. Tap Orders | Cancel Order.

2. (Optional) On the Deposit to Keep screen:

   1. Enter the amount of the customer's deposit that the store is keeping (not refunding to the customer). If the store is returning the full deposit to the customer, enter zero (0).

   2. Tap OK.

3. Enter the refund amount next to the appropriate tender type.

4. Tap OK.

5. (Optional) Print or email the customer's receipt.

6. Follow your store's policies for restocking layaway items.