# Process refunds of bottle deposits

Stores that collect bottle deposits on recyclable containers may be required to refund those deposits when customers return eligible containers to the store.

{% hint style="info" %}
Follow your store's policies and procedures for processing refunds of bottle deposits.
{% endhint %}

1. Tap **Transaction** | **Sale/Return/No Sale** | **Return**. This puts POS into return mode.
2. (Optional) If your store requires reason codes for returns, tap the browse icon next to the **Reason Code** field, tap the appropriate reason code to select it, and tap **OK**.

<div align="left"><img src="/files/NUf6DQjTozy8mXNeJ6Qr" alt=""></div>

3. Enter the relevant bottle deposit **item lookup code (ILC)**.

<div align="left"><img src="/files/xW9D3XGKfhigS0LNZpYV" alt=""></div>

4. If necessary, tap **Action** and change the quantity. The quantity should always be a negative (-) for refunds.

<div align="left"><img src="/files/RekRVyp8quOs70v1bbx1" alt=""></div>

5. Tender the refund.

{% hint style="info" %}
Follow your store's policies regarding what tender type to select. Most stores refund bottle deposits in cash, but some stores may refund bottle deposits to vouchers.
{% endhint %}

<div align="left"><img src="/files/OCEVJEUVNtWStHRdEVVU" alt=""></div>


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