> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/readme-1/work-with-bottle-deposits/bottle-deposits-refunding.md).
# Process refunds of bottle deposits
Stores that collect bottle deposits on recyclable containers may be required to refund those deposits when customers return eligible containers to the store.
{% hint style="info" %}
Follow your store's policies and procedures for processing refunds of bottle deposits.
{% endhint %}
1. Tap **Transaction** | **Sale/Return/No Sale** | **Return**. This puts POS into return mode.
2. (Optional) If your store requires reason codes for returns, tap the browse icon next to the **Reason Code** field, tap the appropriate reason code to select it, and tap **OK**.
3. Enter the relevant bottle deposit **item lookup code (ILC)**.
4. If necessary, tap **Action** and change the quantity. The quantity should always be a negative (-) for refunds.
5. Tender the refund.
{% hint style="info" %}
Follow your store's policies regarding what tender type to select. Most stores refund bottle deposits in cash, but some stores may refund bottle deposits to vouchers.
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.rmhpos.com/readme-1/work-with-bottle-deposits/bottle-deposits-refunding.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.