Process backorders

This topic describes how cashiers, salespeople, and floor managers can recall backorders and complete pick ups (partial or entire).

If you look up the customer when you recall the backorder, POS only displays backorders belonging to the selected customer. If you do not look up the customer, when you recall the backorder, POS displays all open backorders and you will have to search for the customer's backorder.

1. (Optional) Look up the customer. Refer to Look up customers for more information.

2. Tap Orders | Recalls | Recall a Back Order.

3. To select the customer's backorder, do one of the following:

• Tap the backorder once and tap Add.

• Tap the backorder twice.

1. Tap Transaction | Tender Sale. You can also press F12 or Enter.

2. From the Select Order Action screen, tap one of the following:

• Pick up Entire

• Pick up Partial

1. If the customer is picking up part of their order:

   1. Tap the items the customer is picking up to select them.

   2. (Optional) In the Pick Up column, enter the quantity of the item the customer is picking up.

   3. Tap OK.

   4. If the customer paid a deposit on the backorder, tap OK to confirm the amount of the deposit that is being applied to the pick up.

1. Enter the amount next to the appropriate tender type.

2. Tap OK.

3. (Optional) Print or email the customer's receipt.

The receipt shows how many items were picked up by the customer, any additional payments made, and the remaining balance on the backorder if applicable.