> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/readme-1/work-with-backorders/create-backorders.md).
# Create backorders
This topic describes how cashiers, salespeople, and floor managers can create backorders for customers.
You can add both in-stock and backordered items to a transaction and tender the sale. The customer will be required to pay for all in-stock items in the transaction and, depending on the store's policies, they may be charged a deposit or the full amount for backordered items. However, if there is a mix of in-stock and backordered items on a single receipt, it can be confusing for customers. (It can also be confusing for cashiers when the customer returns to the store to pick up backordered items.) For this reason, it is a best practice to ring up backordered items in a separate transaction.
Depending on your store's policies, you may be required to select a customer to create a backorder. Selecting the customer when you create the backorder makes it easier to look up the backorder later when the customer returns to the store to pick up their items and pay the balance owing.
1. (Optional) Look up the customer. Refer to [**Look up customers**](/readme-1/work-with-customers/customers-looking-up.md) for more information.
2. Add the backordered item or items to the transaction. The **Item Out of Stock** screen displays.
3. Click **Back Order**.
4. (Optional) Change the quantity of the backordered item or items, if required.
5. Tap **Transaction** | **Tender Sale**. You can also press **F12** or **Enter**.
6. (Optional) If the store's policy is to charge the customer a percentage deposit or the full amount for backordered items, enter the amount next to the appropriate tender type.
7. Tap **OK**.
8. (Optional) Print or email the customer's receipt.
The receipt shows the backordered items, the amount including tax, the deposit amount (optional), and the balance owing.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.rmhpos.com/readme-1/work-with-backorders/create-backorders.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
