Tender a sale using sequential tendering

This topic describes how cashiers and salespeople can tender a sale using the Sequential Tender screen.

If sequential tendering is enabled for the register, you can process payments for a transaction using a variety of tender types. Each payment is processed separately, in a sequence, until the full transaction amount is paid.

To process payments using sequential tendering:

1. Enter all of the items to the transaction.

2. Tap Transaction | Tender Sale. You can also press F12 or Enter.

3. On the Sequential Tender screen, enter the tender amount next to the first tender type, e.g., credit card.

4. Tap Pay.

5. Process the payment, e.g., follow the prompts on the POS terminal.

6. On the Tender screen, enter the tender amount next to the second tender type, e.g., debit card.

7. Tap Pay.

8. Process the payment, e.g., follow the prompts on the POS terminal.

When the payment has been successfully processed, a green check mark displays beside the tender type and amount.

If the payment cannot be processed, a green check mark will not display and you will not be able to complete the transaction until that amount is paid, either by using a different credit card, debit card, or gift card, or by using a different tender type.

1. Continue to enter tender amounts next to different tender types, tap Pay, and process the payment until the full transaction amount is paid.

If the customer is paying the remaining amount, click in the amount field next to the appropriate tender type and press + on the keyboard. POS automatically enters the remaining amount of the transaction for that tender type.

1. Tap Yes to print the receipt.

To void payments using sequential tendering:

Sometimes you will need to void a payment after it has been processed. For example, you might void a payment during sequential tendering if the customer realizes they used the wrong credit card or debit card.

Voiding a payment during sequential tendering is different from voiding a transaction. Refer to Void transactions for more information.

1. On the Sequential Tender screen, tap the payment you want to void to select it.

2. Tap Void. A void request is sent to the payment processor.

When the payment is voided, the green check mark and the amount are deleted from beside the tender type. You should not have to do anything else to void the payment.

1. Tap OK.

2. (Optional) Repeat the steps above to void additional payments.