> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/transactions-reprint_receipt.md).
# Reprint receipts
Sometimes a customer will say they do not want a receipt and then change their mind and ask for a receipt. You can reprint the sales receipt or a gift receipt. This topic describes several ways to reprint receipts.
{% hint style="info" %}
You must have the **Allowed to review printed Journals** permission to look up receipts in the Journal in POS.
{% endhint %}
**If you have just completed the transaction:**
1. Do one of the following:
* Tap **Transaction** | **Receipt** | **Reprint**.
* Tap **Transaction** | **Receipt** | **Reprint Gift**.
2. If prompted, tap the printer to select it and tap **OK**.
**If the customer was selected for the transaction:**
1. Look up the customer. Refer to [**Look up customers**](/readme-1/work-with-customers/customers-looking-up.md) for more information.
2. Tap **Customers** | **Edit Customer**.
3. Tap the **Purchases** tab.
4. Tap the transaction number in the # column.
7. Do one of the following:
* Tap **Print** to reprint a duplicate sales receipt.
* Tap **Print Gift Receipt** to reprint a gift receipt.
8. If prompted, tap the printer to select it and tap **OK**.
**If the transaction was completed earlier in the day (e.g., in the current open batch):**
1. Tap **Transaction** | **Receipt** | **Journal**.
The journal contains all transactions for the store. Transactions in the journal are organized into batches. A unique batch number is assigned to each register when it is opened. This batch remains open until a Z report is generated to close the register.
2. Use the navigation options to find the transaction.
{% hint style="success" %}
If the transaction was completed within the previous 30 minutes, you might tap **Previous Receipt** to search through the most recent transactions. However, if the transaction was completed at the beginning of your shift, you might tap **First Receipt** to jump to your first transaction of the day and then tap **Next Receipt** to search through the earliest transactions.
{% endhint %}
3. When you find the customer's transaction, do one of the following:
* Tap **Print** to reprint a duplicate sales receipt.
* Tap **Print Gift Receipt** to reprint a gift receipt.
4. If prompted, tap the printer to select it and tap **OK**.
**If the transaction was completed on a different shift or date (e.g., in a closed batch):**
1. Tap **Transaction** | **Receipt** | **Journal**.
The journal contains all transactions for the store. Transactions in the journal are organized into batches. A unique batch number is assigned to each register when it is opened. This batch remains open until a Z report is generated to close the register.
2. Tap **Batch**.
3. Scroll through the list of batches until you find the correct batch.
4. Use the navigation options to find the transaction in the batch.
5. When you find the customer's transaction, do one of the following:
* Tap **Print** to reprint a duplicate sales receipt.
* Tap **Print Gift Receipt** to reprint a gift receipt.
6. If prompted, tap the printer to select it and tap **OK**.
---
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