> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/readme-1/perform-returns-and-exchanges/processing-exchanges.md).
# Process exchanges
Sometimes a customer will bring an item back to the store to exchange it for the same item or a similar item. Examples include items that are not working properly or were damaged when the customer opened the packaging.
{% hint style="info" %}
Follow your store's policies and procedures for processing exchanges.
{% endhint %}
There are two methods for entering exchanges at the point-of-sale:
* **In sales mode:** With this method, enter the exchange item with a positive quantity and the returned item as a negative quantity. The return item must be a negative because, in sales mode, POS assumes every entry is a sale.
* **In return mode:** With this method, you click **Transaction** | **Sale/Return/No Sale** | **Return** to put POS into return mode, enter the exchange item with a negative quantity and enter the returned item as a positive quantity. The exchange (outgoing) item must be negative because, in return mode, POS assumes every entry is a return.
---
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