# POS User Guide - [About POS, Store Manager, and Central Manager](https://docs.rmhpos.com/readme-1/about-pos.md): This topic introduces the main RMH apps and identifies common POS peripherals. It also addresses payment integrations, the POS SDK, and WAM compliance. - [Explore the POS screen](https://docs.rmhpos.com/readme-1/exploring-the-pos-screen.md): This topic explores elements of the POS app screen, such as the Transaction and Internet tabs, lookup field, function buttons, keyboard, and the Custom Commands and Task Pad panes. - [Open and close batches](https://docs.rmhpos.com/readme-1/open-and-close-batches.md) - [Enter opening cash amounts](https://docs.rmhpos.com/readme-1/open-and-close-batches/entering-opening-amounts.md): This topic describes how cashiers and salespeople can enter opening cash amounts for a register's batch. - [Perform blind closeouts](https://docs.rmhpos.com/readme-1/open-and-close-batches/performing-blind-closeouts.md): This topic describes how cashiers and salespeople can perform a blind closeout for a register's batch. - [Enter closing cash amounts](https://docs.rmhpos.com/readme-1/open-and-close-batches/entering_closing-amounts.md): This topic describes how cashiers and salespeople can enter closing cash amounts for a register's batch. - [Generate X, Z, and ZZ reports](https://docs.rmhpos.com/readme-1/open-and-close-batches/generating_x_z_zz_reports.md): This topic describes how cashiers and salespeople can generate X, Z, and ZZ reports for a register's batch. - [Manage the cash drawer](https://docs.rmhpos.com/readme-1/manage-the-cash-drawer.md) - [Perform cash drops](https://docs.rmhpos.com/readme-1/manage-the-cash-drawer/performing_cash_drops.md): This topic describes how cashiers and salespeople can perform cash drops to skim excess cash from cash drawers. Cash drop amounts are included in the Z report. - [Perform "no sale" transactions](https://docs.rmhpos.com/readme-1/manage-the-cash-drawer/performing-no-sales.md): This topic describes how cashiers and salespeople can perform no sale transactions to open an electronic cash drawer without tendering a sale. - [Perform payouts](https://docs.rmhpos.com/readme-1/manage-the-cash-drawer/performing-payouts.md): This topic describes how cashiers and salespeople can perform payouts from a register's cash drawer to pay for minor store expenses. Payouts are included in X, Z, and ZZ reports. - [Work with customers](https://docs.rmhpos.com/readme-1/work-with-customers.md) - [Look up customers](https://docs.rmhpos.com/readme-1/work-with-customers/customers-looking-up.md): This topic describes how cashiers and salespeople can look up and select customer records. It also introduces the Customer pane. - [Add customer records](https://docs.rmhpos.com/readme-1/work-with-customers/customers-adding.md): This topic describes how cashiers and salespeople can add customer records. It provides detailed explanations of fields and options on the Billing, Options, Additional, and Alias tabs. - [Edit customer records](https://docs.rmhpos.com/readme-1/work-with-customers/customers-editing.md): This topic describes how cashiers and salespeople can edit existing customer records. - [Add a shipping address](https://docs.rmhpos.com/readme-1/work-with-customers/shipping-adding-address.md): This topic describes how cashiers and salespeople can enter primary and secondary shipping addresses for customers. - [Select a shipping (or delivery) address](https://docs.rmhpos.com/readme-1/work-with-customers/shipping-selecting-address.md): This topic describes how cashiers and salespeople can select a customer's shipping (or delivery) address from the Transaction screen. - [Look up a customer's purchase history](https://docs.rmhpos.com/readme-1/work-with-customers/customers-purchase-history.md): This topic describes how cashiers and salespeople can look up a customer's purchase history at the store. Use this procedure to look up dates, transaction numbers, and ILCs for returns and exchanges. - [Process a basic transaction](https://docs.rmhpos.com/readme-1/process-a-basic-transaction.md) - [Look up items](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/items-looking-up.md): This topic describes several different methods for looking up items in the store's database. - [Add items to transactions](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/transactions-adding-items.md): This topic describes how cashiers and salespeople can add items to transactions. - [Work with items in the transaction screen](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/transactions-working-with-items.md): This topic describes how cashiers and salespeople can change item quantities and item prices, duplicate items, and delete items from a transaction. - [Add or remove sales representatives](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/transactions-sales-representatives.md): This topic describes how cashiers and salespeople can add or remove sales reps for specific items or for the entire transaction. - [Add comments](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/items-adding-comments.md): This topic describes how cashiers and salespeople can add comments for a specific item or for the entire transaction. - [Collect bag fees](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/bag-fees-collecting.md): This topic describes one method for collecting bag fees. Your store may have different methods for collecting bag fees. Refer to your store's policies and procedures for more information. - [Collect bag taxes](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/bag-taxes-collecting.md): This topic describes one method for collecting bag taxes. Your store may have different methods for collecting bag taxes. Refer to your store's policies and procedures for more information. - [Tender a sale (general)](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/transactions-tendering-sale.md): This topic describes how cashiers and salespeople can tender a sale using the Tender screen. - [Tender a sale using sequential tendering](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/transactions-tendering-seq-tendering.md): This topic describes how cashiers and salespeople can tender a sale using the Sequential Tender screen. - [Reprint receipts](https://docs.rmhpos.com/readme-1/process-a-basic-transaction/transactions-reprint_receipt.md): This topic describes how cashiers and salespeople can reprint receipts and gift receipts for customers after the transction has been tendered. - [Advanced transaction tasks](https://docs.rmhpos.com/readme-1/advanced-transaction-tasks.md) - [Put transactions on hold](https://docs.rmhpos.com/readme-1/advanced-transaction-tasks/transactions-putting-hold.md): This topic describes how cashiers and salespeople can put transactions on hold so they can be recalled and completed at a later time. - [Recall transactions from hold](https://docs.rmhpos.com/readme-1/advanced-transaction-tasks/transactions-recalling-hold.md): This topic describes how cashiers and salespeople can recall a transaction that was previously put on hold. - [Cancel transactions](https://docs.rmhpos.com/readme-1/advanced-transaction-tasks/transactions-canceling.md): This topic describes how cashiers and salespeople can cancel transactions before they have been tendered. - [Void transactions](https://docs.rmhpos.com/readme-1/advanced-transaction-tasks/transactions-voiding.md): This topic describes how cashiers and salespeople can void transactions after they have been tendered. - [Perform a cashier override](https://docs.rmhpos.com/readme-1/advanced-transaction-tasks/performing-cashier-override.md): This topic describes how cashiers, salespeople, and floor managers can perform a cashier override for store employees who do not have sufficient permissions or privileges to perform a task. - [Work with discounts](https://docs.rmhpos.com/readme-1/work-with-discounts.md) - [About discounts](https://docs.rmhpos.com/readme-1/work-with-discounts/about-discounts.md): This topic describes the various types of discounts that cashiers, salespeople, and floor managers can apply to a customer's transaction. - [Add discounts](https://docs.rmhpos.com/readme-1/work-with-discounts/transactions-adding-discounts.md): This topic describes how cashiers, salespeople, and floor managers can apply discounts to specific items or to the entire transaction. - [Work with taxes](https://docs.rmhpos.com/readme-1/work-with-taxes.md) - [Remove or change taxes](https://docs.rmhpos.com/readme-1/work-with-taxes/transactions-working-with-taxes.md): This topic describes how cashiers, salespeople, and floor managers can remove or change taxes for specific items or for the entire transaction. - [Work with vouchers](https://docs.rmhpos.com/readme-1/work-with-vouchers.md) - [Sell vouchers to customers](https://docs.rmhpos.com/readme-1/work-with-vouchers/transactions-selling-vouchers.md): This topic describes how cashiers and salespeople can sell vouchers, such as gift cards and gift certificates, to customers. - [Check a customer's voucher balance](https://docs.rmhpos.com/readme-1/work-with-vouchers/transactions-checking-voucher-balance.md): This topic describes how cashiers and salespeople can check a customer's voucher balance, so the customer knows the current stored value on the voucher. - [Tender a sale using a voucher](https://docs.rmhpos.com/readme-1/work-with-vouchers/transactions-tendering-vouchers.md): This topic describes how cashiers and salespeople can use a voucher, such as a gift card or gift certificate, to pay for part or all of a transaction. - [Reload reusable vouchers (gift cards)](https://docs.rmhpos.com/readme-1/work-with-vouchers/transactions-reloading-gift-cards.md): This topic describes how cashiers and salespeople can reload reusable vouchers, such as gift cards, with a new stored value. - [Work with bottle deposits](https://docs.rmhpos.com/readme-1/work-with-bottle-deposits.md) - [Collect bottle deposits](https://docs.rmhpos.com/readme-1/work-with-bottle-deposits/bottle-deposits-collecting.md): This topic describes one method for collecting bottle deposits for recyclable containers. Refer to your store's policies and procedures for collecting bottle deposits. - [Process refunds of bottle deposits](https://docs.rmhpos.com/readme-1/work-with-bottle-deposits/bottle-deposits-refunding.md): This topic describes one method for processing refunds for bottle deposits. Refer to your store's policies and procedures for refunding bottle deposits. - [Work with quotes](https://docs.rmhpos.com/readme-1/work-with-quotes.md) - [About quotes](https://docs.rmhpos.com/readme-1/work-with-quotes/about-quotes.md): This topic describes best practices for working with quotes. Refer to your store's policies and procedures for quotes. - [Create quotes](https://docs.rmhpos.com/readme-1/work-with-quotes/quotes-creating.md): This topic describes how cashiers, salespeople, and floor managers can create quotes for customers. - [Process quotes](https://docs.rmhpos.com/readme-1/work-with-quotes/quotes-processing.md): This topic describes how cashiers, salespeople, and floor managers can recall quotes and convert them to sales transactions or work orders so they can be tendered. - [Work with work orders](https://docs.rmhpos.com/readme-1/work-with-work-orders.md) - [About work orders](https://docs.rmhpos.com/readme-1/work-with-work-orders/about-work-orders.md): This topic describes best practices for working with work orders. Your store may or may not offer work orders. Refer to your store's policies and procedures for work orders. - [Create work orders](https://docs.rmhpos.com/readme-1/work-with-work-orders/work-orders-creating.md): This topic describes how cashiers, salespeople, and floor managers can create work orders for customers. - [Add a comment to a work order](https://docs.rmhpos.com/readme-1/work-with-work-orders/orders-adding-comments.md): This topic describes how cashiers, salespeople, and floor managers can add comments to work orders. - [Add a due date to a work order](https://docs.rmhpos.com/readme-1/work-with-work-orders/orders-adding-due-date.md): This topic describes how cashiers, salespeople, and floor managers can add due dates to work orders. - [Look up work order history](https://docs.rmhpos.com/readme-1/work-with-work-orders/orders-order-history.md): This topic describes how cashiers, salespeople, and floor managers can look up the transaction history (such as partial pick ups) for work orders. - [Process work orders](https://docs.rmhpos.com/readme-1/work-with-work-orders/work-orders-processing.md): This topic describes how cashiers, salespeople, and floor managers can recall work orders and complete pick ups (partial or entire). - [Work with layaways](https://docs.rmhpos.com/readme-1/work-with-layaways.md) - [About layaways](https://docs.rmhpos.com/readme-1/work-with-layaways/about-layaways.md): This topic describes best practices for working with layaways. Your store may or may not offer layaways. Refer to your store's policies and procedures for layaways. - [Create layaway orders](https://docs.rmhpos.com/readme-1/work-with-layaways/layaways-creating.md): This topic describes how cashiers, salespeople, and floor managers can create layaway orders for customers. - [Process layaway orders](https://docs.rmhpos.com/readme-1/work-with-layaways/layaways-processing.md): This topic describes how cashiers, salespeople, and floor managers can recall layaway orders and complete pick ups (partial or entire). - [Work with accounts](https://docs.rmhpos.com/readme-1/work-with-accounts.md) - [About accounts](https://docs.rmhpos.com/readme-1/work-with-accounts/about-ar.md): This topic describes best practices for working with accounts receivable (AR) accounts. Your store may or may not offer AR accounts. Refer to your store's policies and procedures for AR accounts. - [Tender a sale to account](https://docs.rmhpos.com/readme-1/work-with-accounts/transactions-tendering-store-credit.md): This topic describes how cashiers, salespeople, and floor managers can charge (tender) sales transactions to AR accounts. - [Process payments to account](https://docs.rmhpos.com/readme-1/work-with-accounts/processing-payments-ar.md): This topic describes how cashiers, salespeople, and floor managers can accept payments to AR accounts. Refer to your store's policies and procedures for accepting payments to account. - [Perform returns and exchanges](https://docs.rmhpos.com/readme-1/perform-returns-and-exchanges.md) - [Process returns](https://docs.rmhpos.com/readme-1/perform-returns-and-exchanges/processing-returns.md): This topic describes two methods that cashiers, salespeople, and floor managers can use to process returns. - [Process exchanges](https://docs.rmhpos.com/readme-1/perform-returns-and-exchanges/processing-exchanges.md): This topic describes two methods that cashiers, salespeople, and floor managers can use to process exchanges. - [Process a refund to a voucher](https://docs.rmhpos.com/readme-1/perform-returns-and-exchanges/processing-refunds-to-vouchers.md): This topic describes how cashiers, salespeople, and floor managers can issue refunds to the voucher tender type. - [Administrative tasks](https://docs.rmhpos.com/readme-1/administrative-tasks.md) - [Change your password](https://docs.rmhpos.com/readme-1/administrative-tasks/admin-password.md): This topic describes how cashiers, salespeople, and floor managers can change their passwords. - [Enter your work hours](https://docs.rmhpos.com/readme-1/administrative-tasks/admin-time-clock.md): This topic describes how cashiers, salespeople, and floor managers can enter their work hours by punching in/out using the Time Clock. - [Configure POS to support store policies](https://docs.rmhpos.com/readme-1/configure-pos-to-support-store-policies.md) - [Identify store policies](https://docs.rmhpos.com/readme-1/configure-pos-to-support-store-policies/policies-identifying-store-policies.md): Use this topic to identify store policies that you want to manage or enforce by configuring options and permissions for POS and Store Manager. - [Configure security policies](https://docs.rmhpos.com/readme-1/configure-pos-to-support-store-policies/policies-security.md): Use this topic to identify security policies that you want to manage or enforce by configuring options and permissions for POS and Store Manager. - [Configure register and cash drawer policies](https://docs.rmhpos.com/readme-1/configure-pos-to-support-store-policies/policies-register-cash-drawer.md): Use this topic to identify register and cash drawer policies that you want to manage or enforce by configuring options and permissions for POS. - [Configure customer policies](https://docs.rmhpos.com/readme-1/configure-pos-to-support-store-policies/policies-customers.md): Use this topic to identify customer policies that you want to manage or enforce by configuring options and permissions for POS and Store Manager. - [Configure transaction policies](https://docs.rmhpos.com/readme-1/configure-pos-to-support-store-policies/policies-transactions.md): Use this topic to identify transaction policies that you want to manage or enforce by configuring options and permissions for POS and Store Manager. - [Configure inventory policies](https://docs.rmhpos.com/readme-1/configure-pos-to-support-store-policies/policies-inventory.md): Use this topic to identify inventory policies that you want to manage or enforce by configuring options and permissions for POS and Store Manager. - [Customize the POS screen](https://docs.rmhpos.com/readme-1/customize-the-pos-screen.md) - [About POS profiles](https://docs.rmhpos.com/readme-1/customize-the-pos-screen/using_pos_profiles_old.md): This topic explains how POS profiles can be used to manage functionality for specific registers. - [Enable the Internet tab](https://docs.rmhpos.com/readme-1/customize-the-pos-screen/setting-up-integrated-web-site.md): This topic describes how to enable the optional Internet tab in POS. - [Enable line item details in transaction lists](https://docs.rmhpos.com/readme-1/customize-the-pos-screen/items-enabling-line-item-details.md): This topic describes how to enable the line item details row in the Transaction tab in POS. - [Configure custom POS buttons](https://docs.rmhpos.com/readme-1/customize-the-pos-screen/setting-up-pos-buttons.md): This topic describes how to configure custom buttons for the Custom Commands pane in POS. - [Configure custom POS task pads](https://docs.rmhpos.com/readme-1/customize-the-pos-screen/setting-up-pos-task-pads.md): This topic describes how to configure custom buttons and task pads, which display in the Task Pads pane in POS. - [Commands reference guide](https://docs.rmhpos.com/readme-1/customize-the-pos-screen/reference-commands.md): This topic describes commands that can be used to create custom buttons for the Custom Commands pane or the Task Pads pane. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.rmhpos.com/readme-1.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.