This topic introduces the RMH Loyalty extension for RMH. It allows stores to create their own customer loyalty programs.
RMH Loyalty is a customer loyalty extension for Retail Management Hero. It is a comprehensive solution allowing users to create flexible customer loyalty scenarios involving various types of loyalty points and rewards. RMH Loyalty has its foundation in two customer loyalty systems for Microsoft Dynamics RMS: Hero Points and Q-Rewards. It can be used by either a new RMH customer or by upgrading existing Microsoft Dynamics RMS.
RMH Loyalty uses the rich customer functionality in POS. This means that it is unnecessary to implement any kind of a loyalty card or other type of the loyalty identification; all loyalty information is attached to a particular customer account in POS. To activate the loyalty functionality during the POS transaction, select a customer or create a new one. POS can look up a customer account by various criteria, including the account number, name, address, phone number, email address, etc. It also allows using customer aliases (unique numbers alternatively designating the customer account). Therefore, if a retail store prefers using customer loyalty cards, the card number could be associated with the customer account as an alias, after which the card could simply be scanned or swiped during the POS transaction in order to add the account to the transaction.
RMH Loyalty keeps all its data in the same database as Store Manager and is fully integrated with POS. Therefore, in order to use RMH Loyalty you must have an installed and fully licensed POS (except if you're installing Central Loyalty Manager).
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