> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/loyalty-manager/loyalty-concepts/loyalty-batch.md).

# Loyalty batch

A **loyalty batch** is a set of loyalty transactions that is completed when a reward is received.

If a customer participates in one or more loyalty programs, he or she always have one open batch per loyalty program and a history of the closed batches. Each closed batch signifies that the customer has received a redemption for that loyalty program.

The very first batch for a loyalty program is created when the customer has collected their first loyalty points in that program. The batch is closed when the redemption was received. By counting the number of the closed batches per customer, the manager knows how many rewards the customer has received and for which loyalty program type.

{% hint style="info" %}
If not all points are used for the reward and the batch is to be closed because the redemption has been received, the remainder of the points is transferred to the newly opened loyalty batch of the same **loyalty program**.
{% endhint %}


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