> For the complete documentation index, see [llms.txt](https://docs.rmhpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rmhpos.com/es/readme-1/work-with-quotes/cancelar-cotizaciones.md).

# Cancelar cotizaciones

Este tema describe cómo los cajeros, vendedores y gerentes de piso pueden cancelar cotizaciones.

Si busca al cliente, cuando recupere la cotización, POS solo muestra las cotizaciones que pertenecen al cliente seleccionado. Si no busca al cliente, cuando recupere la cotización, POS muestra todas las cotizaciones abiertas y tendrá que buscar la cotización del cliente.

1. (Opcional) Busque al cliente. Consulte [**Buscar clientes**](/es/readme-1/work-with-customers/customers-looking-up.md) para más información.
2. Pulse **Pedidos** | **Recuperaciones** | **Recuperar una cotización**.
3. Para seleccionar la cotización del cliente, haga una de las siguientes opciones:

* Pulse la cotización y pulse **Agregar**.
* Pulse la cotización dos veces.

4. Pulse **Pedidos** | **Cancelar pedido**.
5. (Opcional) En la **Depósito a conservar** pantalla:
   1. Introduzca el importe del depósito del cliente que la tienda está conservando (sin reembolsarlo al cliente). Si la tienda devuelve el depósito completo al cliente, introduzca cero (0).
   2. Pulse **Aceptar**.
6. Introduzca el importe del reembolso junto al tipo de pago correspondiente.
7. Pulse **Aceptar**.
8. (Opcional) Imprima o envíe por correo electrónico el recibo del cliente.


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