Synchronize customer records between stores

This topic explains how customer records are synchronized between centrally managed stores and the Central database.

In centrally managed stores, when a customer record is added to a store's database, it is automatically synchronized to the Central database. However, the customer record is not automatically synchronized from the Central database to other store databases. The other stores must use the Lookup Online function in POS to synchronize the customer record to their own store databases.

If your store wants to prevent other centrally managed stores from synchronizing your store's customer records to their store databases, open Store Manager and go to File | Configuration | Store rules | Customer Options and enable the store rule Do not allow customer lookup in RMH Central.

1. In POS, tap Customers | Lookup Customer.

1. Type all or part of the customer's name in the lookup field.

1. Tap Lookup Online.

2. To select the customer, do one of the following:

• Tap the customer record once and tap Select.

• Tap the customer record twice.

The customer record is synchronized from the Central database to the store's database.

The Lookup Online function in POS does not synchronize the customer's purchase history from other stores. Stores can only look up the customer's purchase history in their own store.