Voiding transactions

Sometimes you will need to void a transaction after you tender it. For example, you might void a transaction if the customer realizes they used the wrong credit card to pay for the purchase and they want to put the purchase on a different card. Follow your store's policies and procedures for voiding transactions.

You cannot void part of a transaction. When you void a transaction, the entire transaction is voided. If you need to refund part of a transaction (for example, to remove items or change quantities), you should recall the transaction for return.

Note: You cannot void transactions if the option Do not allow to return or void entries from transaction is selected for your user account.

1.

Tap Transaction | Recall Transaction | Recall for Void.

2.

Look up the transaction by doing one of the following:

• Enter the transaction number, customer name, or account number (or a combination) and press Enter.

• Scroll through the list of transactions until you find the correct one.

3.

Tap the transaction to select it and tap Add.

4.

If prompted, tap the appropriate reason code to select it and tap OK.

5.

Confirm that the tender amounts and tender types match the original transaction.

The tender amounts appear as negative amounts (with parentheses around the amount).

6.

Tap OK.

Note: Voided debit card transactions are processed as returns. This is because the funds have already been deducted from the customer’s bank account and cannot be voided.