Incentive groups

An incentive group (also called an item group) is a mechanism to group items for the purpose of implementing unique collection and redemption settings for that group. Incentive groups can be either included in (or excluded from) collection schedules or redemption schedules.

Using incentive groups is optional. If a collection schedule or redemption schedule do not include an incentive group, it means that the collection schedule or redemption schedule applies to all items indiscriminately.

An incentive group may contain individual items or all items assigned to specific departments or categories. You can create multiple incentive groups.

Although it is possible to add individual items or all items assigned to specific departments or categories to more than one incentive group, adding items to multiple incentive groups should be used with caution. Make sure that there is no clash between the loyalty programs that inherit these incentive groups from the respective collection and redemption schedules.