Install Loyalty Manager

There are two versions of Loyalty Manager available for installation:

  • Store Loyalty Manager: This version supports Store Manager and POS. You must install it on the management computer where Store Manager is installed as well as on all registers where POS is installed.

  • Central Loyalty Manager: This version supports Central Manager. After you install this version, all royalty point collection and redemption rules are controlled centrally by Central Loyalty Manager. Any settings in Store Loyalty Manager become read-only. It is recommended that you install Central Loyalty Manager on the same computer where Central Manager is installed. Typically, one instance of Central Loyalty Manager is sufficient, but you can install multiple instances if more than one person manages Loyalty Manager in your organization.

Installing Loyalty Manager for Store Manager

1. In the Retail Management Hero Setup Wizard, click Install Store Loyalty Manager.

Note: You must have administrative privileges on the computer to install RMH apps.

2. Click Next.
3. On the End User License Agreement screen, select I accept the terms in the License Agreement.
4. Click Next.
5. Select the installation folder on the computer.
6. Click Next.
7. Click Install.
8. Click Finish.
9. Confirm that Store Loyalty Manager and the Loyalty Manager POS Extension were installed correctly. On 64-bit Windows computers the default installation paths are:
  • C:\Program Files (x86)\Retail Hero\RMH Loyalty\
  • C:\Program Files (x86)\Retail Hero\RMH POS\Extensions\RMH Loyalty\

Note: The location of the Loyalty Manager POS Extension is particularly important. It must be installed in the \Extension\ folder of the register where POS is installed.

Installing Loyalty Manager for Central Manager

1. In the Retail Management Hero Setup Wizard, click Install Central Loyalty Manager.
2. Click Next.
3. On the End User License Agreement screen, select I accept the terms in the License Agreement.
4. Click Next.
5. Select the installation folder on the computer.
6. Click Next.
7. Click Install.
8. Click Finish.
9. Confirm that Central Loyalty Manager was installed correctly. On 64-bit Windows computers the default installation paths are:
  • C:\Program Files (x86)\Retail Hero\RMH Central Loyalty\